 ACT Solutions is aimed at companies that need to take new and more appropriate means of engineering of its organisational structures and services.
A Call Center is a complex system that is becoming increasingly difficult and expensive to implement and manage.
Not always, for example, is simple answer questions like:
- how many staff do you need during peak hours?
- with staff and the current structures can withstand an increase of 20% of users?
- that profit derives from the introduction of a new round and an extension of opening to the public?
The simulation is the ideal tool to help managers in the call center to make optimal decisions regarding Call routing, management of capacity and resources.
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The simulation allows:
- model the Call Center using a development environment a flow chart that does not require programming;
- establish a simple and flexible data such as frequency of arrival of calls and type;
- check the behaviour of the system with a range of capabilities? and the number of telephonists;
- analyse times and switch operation of calls to maximize the benefits;
- obtain real-time statistical data and verify economic parameters of the system.
The solutions of ACT Solutions include:
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